INSIGHTS

March 19, 2018

Your Customers Expect More Because…

Your Customers expect better service because your competitors are delivering better service by leveraging digital solutions. Patients don’t want to talk to antiquated appointment setters, for […]
January 18, 2018

We use to know who are competitors were? Not so easy now!

The digital world has turned the competitive landscape around for so many industries. Who would have thought that an online bookstore would become a behemoth in […]
January 11, 2018

The Case for Digital Reinvention

This article by McKinsey and Company lays out a compelling case that in order for companies to outperform their competitors today they need to act decisively […]
September 20, 2017

The Elements of Value

I have found the following article fascinating because it goes deep into what today’s customers want. ¬†SPOILER ALERT- It’s not just price. ¬†They want an emotional, […]